Refund and Returns Policy

Standard products may be returned to Mods and Pods within 30 days of your original purchase date, except for exclusions noted below.

Restocking Fee: If you are returning any standard items, there will be a 10% restocking fee. At checkout, please spend a few moments to double check your shopping cart for accuracy; you will be certain to receive only what you ordered.
Return Shipping: If return shipment is requested for other than a Mods and Pods error, the cost will be the customer’s.
Unauthorized Returns: The item will not be refunded or sent back without prior authorization. Please call our Customer Service team before returning any items to get your return approved.

Shipping & Delivery:

Processing Time: It takes 1-2 business days for orders to be processed and dispatched.
Carriers: All orders will be shipped out through UPS or FedEx unless otherwise noted.
Domestic Shipping: Ships to all areas of the United States. Please be aware a shipping charge is applied to all shipments to Alaska and Hawaii.
Risk of Loss: All goods purchased through this site will be subject to risk of loss and title at the time of delivery to the shipping carrier.

Damage, Shortages & Order Discrepancies:

Upon receiving the package please check immediately for any damage. Should you see any item missing, damaged or otherwise not as ordered, please contact us within 48 hours of delivery.

Damaged or Tampered Packaging: All packages come from our warehouse in good condition. If your delivery is broken, crushed, re-taped or opened please leave in the original boxes and claim directly from the shipping carrier.
Damaged, Defective or Incorrect Items: If your box is in good condition, but the items inside are damaged, defective or incorrect, please contact a Customer Service Representative immediately.
Order Overages: If the wrong items or too many items were recived, please advise. We’ll be happy to arrange and pay for the return shipping for you.

In the event that a shortage or defect is found to be a problem with the manufacturer or is a mistake on our end, a full refund to the original payment method or a reship at our expense will be provided, at our sole discretion.

Perishable Goods Policy:

No Returns or Exchanges: All perishable items are non-returnable or exchangeable or eligible for a refund, unless they are defective. Once products leave our premises, we are not able to monitor, or control, the conditions of storage and cannot, in good conscience, restock the product for other customers.
Customer Responsibility: Please check your shopping cart and make sure you are satisfied with this policy before ordering perishables.